Victim Services of York Region | Crisis Intervention Counsellor
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Crisis Intervention Counsellor

Crisis Intervention Counsellor

Victim Services of York Region Inc.

Crisis Intervention Counsellor


Victim Services of York Region is a non-profit charitable agency that works in partnership with York Regional Police and the OPP (Aurora Detachment) to provide 24 hour emotional support and practical assistance to persons victimized by crime or tragic circumstance.  Victim Services of York Region is seeking a Crisis Intervention Counsellor to assist persons victimized by crime and tragic circumstance (required to work varying shifts evenings, mornings and weekends – shifts vary from 7am to 3pm, 3pm – 11pm, 11am to 7pm. Required to work on-call rotational schedule 11pm to 7am).




Office Administration:

  • Delivers VSY service in York Region in accordance with the mandate, procedures and guidelines
  • Works cooperatively in a team environment with the VSY Board of Directors, Executive Director, Staff, Police and Fire Services, Volunteers and Community Representatives.
  • Maintain strict client confidentiality, as per the policy and procedure guidelines, including issues with; Victims/ Witnesses, Volunteers, Board and Staff
  • Maintain, document and keep statistical data on client records including; Victims/ Witnesses and Volunteers.
  • In consultation with the Executive Director ensure current service delivery of VSY based on local needs and/or resources is being met.
  • Maintains open communication lines with the Executive Director concerning all operations and risk management issues related to the VSY organization.


Client Service Delivery:

  • Responsible for telephone follow up of occurrences providing clients with crisis intervention, emotional support, practical assistance and appropriate referrals.
  • Maintain a time sensitive delivery response for telephone follow up, to meet the individual needs of victims.
  • Responsible for 24 hour response line when on shift assessing client needs and dispatching volunteers as needed. This may require attendance on scene if volunteers are unavailable to fulfill back up role.
  • Responsible for volunteer direct service needs while on shift.
  • Weekly on-call consultation


Training & Outreach:

Liaising with local programs, police and social service agencies when required, to promote the VSY program, exchange information and establish and maintain a cooperative alliance.

Educates Police Officers and Fire Service personnel in the appropriate use of the VSY program;

Participates in regional disaster training opportunities



  • The successful candidate will possess a degree in social services, psychology or a related field. (BSW or MSW preferred)
  • The candidate will have experience in dealing with persons victimized by crime such as; domestic violence, sexual assault, human trafficking, traffic and fire fatalities, suicide, sudden death, and homicide.
  • Skills include: strong organizational abilities, sound knowledge of crisis intervention and victim issues, client report notes, knowledge of services and remedies available to clients, initiative, computer capabilities and excellent interpersonal skills.
  • The successful candidate must be able to work evenings and have the ability to travel across the region.
  • The successful candidate must have a valid G licence
  • In keeping with our ongoing efforts to promote equity and reflect the diversity of York Region, those having a second language are strongly encouraged to apply.


Crisis Intervention Counsellor will be required to work varying shifts evenings, mornings and weekends and have a rotational on-call schedule– shifts vary from 7am to 3pm, 2pm – 10pm, 11am to 7pm.  The successful candidate will be working in a challenging crisis intervention environment assisting people victimized by crime and circumstance. VSY provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code.  In keeping with our ongoing efforts to represent the diversity of our community, we encourage Women of Colour, Indigenous, Asian, Immigrant, Lesbian, Women with Disabilities, Francophone and women from other diverse groups to apply.     If you believe you can meet this challenge please submit your resume attention: VSY Program Director, .



Please note, only successful applicants will be notified.


For more information visit:


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